Orders will be shipped within 2 business days unless there is a delay due to product pre-sales, products out of stock or on backorder. Once a package leaves our hands, Beyond Routine, LLC. cannot be held responsible / liable for any carrier delays or lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for lost shipments. Please make sure your drop-off mail location is secure and the shipping address you've provided is correct.
We are not responsible for orders shipped incorrectly to submitted addresses.
Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout. You will receive a confirmation email with a tracking number once your order has shipped.
Should your order arrive damaged, please contact us immediately. Please allow for slower shipping times during the holidays, around Black Friday, and Cyber Monday.
If you have any questions about your order, please don’t hesitate to contact us at firstname.lastname@example.org.
Shipping times to international destinations may take up to 8 weeks, longer in some cases. We do not include Import duties, taxes, or other charges in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
We are unable to cancel orders or make changes to order information once an order has been received. Please contact us at email@example.com within 7 days of receiving your order if an item arrives damaged or you receive an incorrect item. Our policy lasts 30 days after receiving the product. If 30 days have gone by since you received the product, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Beyond Routine Planner
P.O. Box 80074
Bakersfield, CA 93380
We are required to charge sales tax in the state of Texas, as well as Melissa Municipal Tax in Texas. Please note sales tax will be applied to orders shipped to addresses within this state.
If you would like more information or have any questions, not answered above, please email firstname.lastname@example.org.